Refund policy
We’re so grateful you chose to shop with us, and we truly hope you love what you ordered. Every product is carefully packed and inspected before it reaches you. However, if something doesn’t go as expected, we’re here to help.
🌿 No Returns Policy
Due to the nature of our products and our commitment to hygiene and safety, we do not accept returns or exchanges. All sales are final, so please review your order carefully before completing your purchase.
That said, we deeply value your satisfaction and want you to have a positive experience with us.
💔 If Your Order Arrives Damaged or Defective
In the rare event that you receive a damaged or defective item, don’t worry—we’ve got you covered.
Please follow these steps:
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Contact us within 48 hours of receiving your order.
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Include:
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Your order number
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Clear photos of the damaged product
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A photo of the outer packaging (if damaged)
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We’ll promptly review your case and, once confirmed, we will:
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Send a replacement product free of charge, or
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Issue a full refund, based on your preference.
Our goal is to make sure you’re treated with care, kindness, and respect—just as we’d wish to be treated ourselves.
📬 How to Reach Us
For any concerns, fill up the Talk to Us or please email us at: customersupport@omorofiacosme.com
We’ll get back to you as soon as possible—usually within 1–2 business days.
Thank you for being part of our journey. We appreciate your trust and support more than words can say.
With warmth,
OmorofiaTeam