Shipping Policy
1. Processing Time
- Orders are processed within 1-3 business days, excluding weekends and holidays.
- During peak seasons or promotional periods, processing times may be extended. Customers will be notified of any delays.
2. Shipping Methods & Delivery Time
- We offer free express shipping options at checkout.
- Delivery times may vary based on location, carrier delays, or unforeseen circumstances.
3. Shipping Fees
- Free shipping is generally* available on orders within India. (exceptions apply)
**4. International Shipping
- We currently do not ship internationally to countries.
5. Order Tracking
- Once your order is shipped, you will receive a tracking number via email or SMS.
- You can track your order through our website or the carrier’s tracking system.
6. Address & Delivery Issues
- Ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses.
- If an order is marked as delivered but has not been received, please check with your local carrier or contact our support team for assistance.
7. Lost or Damaged Shipments
- If your package is lost or damaged during transit, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue.
8. Returns & Exchanges
- We do not accept returns. If a defective product is received, we will send an additional replacement free of cost.
For any shipping-related inquiries, please contact our customer support at concierge@omorofiacosme.com